Telecom Voice Routing and Rating, once a straightforward process, has evolved into a realm of complexity in 2024.

In today’s highly commoditized voice services marketplace, it can often be challenging to find new areas of revenue or margin contribution, particularly in the domain of interconnect/wholesale voice.

Investing in interconnect voice platforms are not trivial activities for an organization. These are large efforts, with significant soft costs (training, documentation, workflow mods, etc.), as well as, hard dollar investments (software, hardware, bandwidth, etc.).

It’s not about making the hard stuff easy, it’s about making sure that the hard stuff can get done, effectively.

“The voice industry is dead, or dying, why continue to invest in it?”...anonymous telecom exec

“You guys are trying to bring major innovation to the interconnect voice marketplace… Who are you, Sisyphus?”

The revolution that has overtaken the telecommunications industry these last 2+ decades has been incredibly innovative and, simultaneously, destructive.

The interconnect voice industry has long been considered an intricate, complex component of the voice telecommunications industry.

When one examines the entire scope of the interconnect operations of a voice service carrier, they need to have perspective on all the major domains that need to be addressed.

Voice is just another application, so it should be free, right? We’ve all heard this, haven’t we? That in the world of IP, Voice over IP (VoIP) is just like email, or any other application that traverses the internet. Oh, and since email is “free” voice will eventually be free, right?

Time to stop doing things the old way. The more expensive way. The less efficient way. It’s time to bring true automation into your interconnect voice operations.

So, you’ve gone through all your customers and terminators. You’ve analyzed your supplier rate decks and your customer facing pricing decks.

Isn’t it just a matter of putting the suppliers in Least Cost Routing order?

Okay, time to discuss one of the most oft claimed, but rarely proven, item in the interconnect voice OSS & BSS solution space: Scalability. Scalability is critical, but when, why, and how are not often explained.

Least Cost Routing (LCR) used to be simple, but in 2020 it is crazy complex. Least Cost Routing (LCR), is a term used in the voice telecom industry to describe the process by which voice service providers select which carrier to send an “off-network” call and determine the order in which they are sent if the selected carrier can’t accept the call or complete it.

Interconnect voice is a hyper competitive and complex industry. It forces companies to deal with massive data sets, evolving network technology, and a dynamic, constantly changing marketplace.

We’ve all heard that cliché, “under promise, over deliver”, right?

2020. Just writing that seems crazy. We are at the start of the third decade of the 21st Century. What will this decade be like?

GCS has been in the industry for more than a decade, but our founders have been in it even longer than that.

When complexity increases, specialization is required.