Why Modern Telecom Carriers Need a Fully Automated, Intelligent Interconnect Platform
Wholesale voice and carrier interconnect are among the most complex, margin-sensitive areas of telecom. Why carriers need one fully automated platform.
Notes from the routing floor.
How GCS thinks about interconnect voice: routing beyond least cost, rate automation, protecting the network edge and the economics of a wholesale voice business.
All articles, newest first
2025
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Detect and Mitigate Voice Fraud in Real Time
How the GCS Voice Inter-Connect Solution monitors every call in real time and isolates fraudulent routes automatically with route alarming.
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Beyond Opinions: Building Telecom Partnerships That Last
Why telecom partnership decisions should rest on facts and performance: 75% of GCS customers have been with GCS for over 10 years, 25% for more than 15.
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Case Study: How Investing More with an Existing Vendor Reduced Network Costs
A longtime customer raised its monthly spend with GCS from $9,500 to $25,000 and cut its overall cost to operate by more than $40,000 a month.
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Grow More. Spend Less.
GCS supplies the commodity parts of a voice interconnect business at cost, with no markup, so carriers grow while cutting total cost of ownership by 50%.
2024
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Upgrade Your Voice Platform - No Headaches, Promise!
Outdated voice interconnect platforms bring downtime, high maintenance costs and security risks. How GCS migrates carriers without disruption.
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Unlock Seamless Integration and Growth with GCS
Carriers that run one voice system next to another after an acquisition pay for it in manual work and errors. How GCS unifies them into one platform.
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Scaling Voice Services Profitably
Scalability is about doing more work as volumes grow without taking longer. How GCS processes billions of records in minutes, not weeks.
2023
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FCC Mandates Have Arrived: Stop the Flow of Junk Congesting Your Network
With the FCC mandates in force, GCS Network Defender protects SBC ports from unwanted traffic and dips DNO and STIR/SHAKEN at the network edge.
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Explore the GCS Suite of Integrated Data Services
The GCS platform comes with integrated real-time data services, so carriers stop paying for third-party database dips and the commercial terms behind them.
2022
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8XX Traffic: A Hidden Margin Gem
New revenue and margin are hard to find in a commoditized voice market. Off-net toll-free calls are one area that keeps contributing both.
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Increasing the value of your interconnect management platform
An interconnect voice platform is a large investment in software, hardware and training. Vendor and carrier both have to make it pay back quickly.
2021
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Getting the hard stuff done, effectively!
It's not about making the hard stuff easy, it's about making sure that the hard stuff can get done, effectively.
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Is the Wholesale Voice industry dead?
"The voice industry is dead, or dying, why continue to invest in it?" We have heard it from many execs. An independent analyst forecasts growth instead.
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Innovation in Interconnect Voice
"You guys are trying to bring major innovation to the interconnect voice marketplace... Who are you, Sisyphus?" Why GCS keeps pushing the boulder.
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Does interconnect voice still matter?
The revolution that has overtaken the telecommunications industry these last 2+ decades has been incredibly innovative and, simultaneously, destructive.
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How to choose an interconnect voice platform to best fit your business
The interconnect voice industry has long been considered an intricate, complex component of the voice telecommunications industry.
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What are the big problem domains that an interconnect voice management solution has to solve?
GCS defines the scope of its application by the problem domains of a carrier's interconnect operation, from carrier and rate management to CDR processing.
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Voice Over IP: Why it will never be free
Voice over IP is often called just another application, like email, that will end up free. Why real-time, synchronous voice calling never will be.
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Interconnect Voice Automation
No more manual LCR table loads, margin calculations in Excel or rate negotiation by hand: it is time for true automation in interconnect voice operations.
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GCS Network Defender: The next thing you need to do
So, you've gone through all your customers and terminators. You've analyzed your supplier rate decks and your customer facing pricing decks.
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Least Cost Routing: Then and Now
Isn't least cost routing just a matter of putting the suppliers in order? How the practice has changed in a voice industry that keeps reinventing itself.
2020
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The importance of Scalability in Interconnect Voice
Okay, time to discuss one of the most oft claimed, but rarely proven, item in the interconnect voice OSS & BSS solution space: Scalability.
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Least Cost Routing in 2020
Least cost routing used to mean picking the carrier for an off-network call by price. With VoIP, SIP and next generation networks, in 2020 it is complex.
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The Benefits of Network Management in Interconnect Voice
Interconnect voice is hyper competitive and treated as a commodity, which leaves carriers only a few ways to differentiate and protect their margins.
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Why isn't it the goal of every vendor to exceed expectations?
Customer satisfaction is highest when expectations are exceeded. So why isn't exceeding them the stated goal of every vendor and solution provider?
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A new decade, the third one of this century. How do we make it better than the last one?
2020. Just writing that seems crazy. We are at the start of the third decade of the 21st Century. What will this decade be like?
2019
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Disruption to a stagnant industry...that's what we are aiming for
GCS has been in the industry for more than a decade, but our founders have been in it even longer than that.
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Why specialization matters
When complexity increases, specialization is required: in the people running interconnect voice operations and in the vendor behind the platform.
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Evolve or Die
Science has defined for us the geologic periods of the earth to help us understand the major/macro elements of those periods.
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The Top 10 things you need to consider when choosing your next interconnect voice management platform
Companies often twist themselves in knots trying to figure out what criteria they should use to make the right decision when selecting a major tool set.
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The "I am going to build it" fallacy
Build what gives you a competitive advantage and buy everything else. Why building your own interconnect voice platform rarely passes that test.
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Competitive Differentiation: What makes us different?
What makes GCS different is product differentiation: the most flexible routing engine in the marketplace, with no architectural limits on how calls are routed.
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Maybe what differentiates a company in the marketplace is their attention to detail. If it's not, maybe it should be...
Competitive differentiation is an important aspect in any industry but is often overlooked, or under invested in, amongst companies.
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Which vendor is the best vendor for you?
How do you choose the right vendor for your interconnect voice solution? Do you create an RFP? Do you focus on price?
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What does the future in interconnect voice look like?
What will interconnect voice look like in 3, 5, or even 10 years? Will it all go away? Will all calls be free? Will voice carriers even exist?
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Razor thin gross margins requires massive efficiency
Wholesale voice runs on some of the thinnest gross margins in any business. Surviving on them takes massive operational efficiency.
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Simply the best: The GCS Interconnect Voice Command Platform
Okay, that's a little boastful. How do we know we have the best platform? Could it be our patent? Maybe. Could it be our real-time routing capabilities?
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The critical criteria when selecting your next interconnect voice management platform
The complex world of interconnect voice means you need complex systems to run this portion of your voice business.
Free consultation
Tell us how your interconnect runs today.
Routes, vendors, volumes, the tools you use now. We will walk you through where GCS fits, what it replaces and what it would take to switch. Engineers join the call.