Enterprise wide software is a nebulous thing. At GCS, we often default to employing that term when we describe our product to prospective customers, partners, and analysts. What we are trying to convey is the breadth of our software. Our software has evolved to the point where, today, it manages 80+ % of a carrier’s interconnect voice operations. Everything from rates, CDRs, reporting, routing, quality, invoicing, credit management, balance off-set, short duration calling management, CDR reconciliation, and more. It does a lot, as many of the interconnect voice platforms out there do, and we continue to invest in our platform like we did 10 years ago when we launched our very first version, when all it did was routing. That’s the benefit of being a small more entrepreneurial driven company. We don’t think we have reached a point where we can rest on our laurels. In fact, we may never reach that point.
Our goal for our platform is address the myriad of functions, tasks, and processes that carriers are required to perform on a daily, weekly, monthly, and quarterly basis in pursuit of optimizing their interconnect voice business. Today our Interconnect Command Platform (ICP) supports users in:
- Product Management
- Credit/Risk Assurance
- Bus Dev
- Tier 1, 2 & 3 Support
Our one application serves needs across all these domains in a carrier. It’s a fully integrated platform, meaning there is no need for outputs of data to happen, so finance can see how the business is doing. The NOC can troubleshoot in real-time and modify routing. Rates are loaded directly into the system with effective dates & times that happen automatically.
The reach of the solution is extensive and this provides enormous benefits to the company and the team of users. Everyone accessing the same information allows the business to make coordinated, intelligent decisions in response to the market or their own business needs.
It’s a pretty cool enterprise wide solution.