In the world of interconnect voice, the day to day activities that everyone pursues (from the network tinkering, to the price/rate management, to the peering relationships, to the deployment of next gen technologies,.. all of it) is for one all encompassing purpose: To get better. From a network efficiency, operational efficiency, traffic, quality and revenue & margin predictability… everything is about getting better. From our conversations with partners, prospective customers and industry analysts, it’s clear to us that everyone is interested in figuring out how to improve in all of these areas, simultaneously. The marketplace is demanding improvement. Carriers are now challenged to improve in these areas, all of them, in short order.
But how can a carrier address all of these areas simultaneously? Well, actually, the answer isn’t as difficult as you might think. Today’s next generation industry requires next generation tools to manage them. In the end, that’s what we are talking about here, Interconnect Voice Management. Interconnect voice management is the process/activities that carriers employ to coordinate all the functions surrounding the interconnect voice so that it functions effectively and efficiently in a controlled, predictable manner.
Interconnect voice management, over the next 18-24 months will become a critical component of every voice service providers back-office operations. To do it, they’ll need to employ next gen OSS & BSS Solution sets that give them a wide range of capabilities housed in an all-encompassing solution. That’s what GCS does and has been doing since we launched our first product in 2009. See, what we realized back then, and it’s still true today, was that the next generation network technologies could no longer be managed by old world systems, solutions and methods. That VoIP/SIP/IMS, etc. all required management solutions that leveraged the capabilities of these platforms and, equally important, could exploit these capabilities for efficiency advantages that were previously unavailable.
In today’s interconnect voice operations, decisions are made in real-time via policy engines. Information is processed in real-time to determine the business performance. Network “tinkering” is done automatically without human interaction. Everything is happening faster, with more information and analysis yielding more efficiency and effectiveness while delivering lower operations costs. Because, in the end, it is all about getting better and the foundation of getting better at interconnect voice, is leveraging the right interconnect voice management platform.