Making the wrong choice. It’s a fear we all confront, particularly when it comes to selecting your interconnect voice management platform.
We all do it. Even when we say we aren’t, we still do it. It’s like we are pretending that interconnect OSS & BSS platforms aren’t that important.
Okay, calling all news post readers. We want to hear from you. What can we do to help outside of what we are already doing?
Okay, so by now, we have all heard about Big Data. Yes, it’s great. It’s awesome. It’s changing industries. It’s helping companies better understand their customers and, therefore, become more responsive.
Okay, this may come as a shock to everyone but, believe it or not, interconnect voice software is NOT a commodity. They are all not the same, so you can’t treat them all the same and expect them to be priced the same.
So, as we approach mid year, it’s a good time to take an assessment of where your interconnect voice business is and how it’s performing against the goals you established at the beginning of the year.
You’ve done some analysis of the interconnect voice OSS & BSS vendors and now you want to take the next step. So, what do you do?
GCS recently attended this year’s ITW in Chicago. We had a great time, met with customers and partners and, even better, learned a lot.
Ahhh, differentiation. An often elusive component in a commoditized marketplace. Commodities, by definition, are unspecialized products that are produced in volume. Well, voice calling certainly fits that category, right?
So, you’ve recently reviewed your interconnect voice business and discovered that it is inconsistently contributing margin to the overall business.
Outsourcing your interconnect voice to your competitor? Say…whaaaat??? Isn’t it amazing how industry trends seem to repeat themselves.
Okay, can we all just finally admit that the entire RFP process...in a word...sucks! It’s an antiquated artifact from the last century that needs to be retired.
Pardon our French, or as the French say, “excusez-moi?". What we wanted to provoke was a tough binary question for all you interconnect voice business owners,
Enterprise wide software is a nebulous thing. At GCS, we often default to employing that term when we describe our product to prospective customers,
Interconnect voice OSS & BSS solutions have become a crucial component of a voice service provider’s IT system. They are part and parcel of a carriers interconnect voice operations. Why is that?
Software solution providers are a weird breed. We have to be really good at building, maintaining, deploying, and supporting the software we provide. That’s a skill in and of itself, and it’s part of why we, in the age old debate
This interconnect voice market is wacky, isn’t it? Massive volumes of data, constant technological challenges, erratic business, and dynamic market forces, all get mixed up in the stew that is interconnect voice.
In the interconnect voice world there is a lot of talk going around as companies try to figure out their path forward with this necessary, but often considered unimportant, aspect of a retail carriers business.
It’s amazing. We are always asked, “What’s next?”, from our customers and our partners in the marketplace. We spend every minute of every day working on building new features and capabilities and trying to make sure they scale and help, and no matter what whiz bang feature we are working on, it’s always…”what’s next”?
In our discussions with our customers we get an interesting view into what carriers want in terms of their interconnect voice management system. It shouldn’t come as a surprise to any of them that they pretty much all have the same needs.