What is the most important thing when evaluating an interconnect voice solution?
Ha! Now that is a softball question for me. I could go into a dissertation about the plethora of criteria one needs to consider when evaluating an interconnect voice solution. But I won’t, because I don’t have to do that.
There is a single criterion that is above all others when evaluating an interconnect voice solution. And that, my friends, is PERFORMANCE.
Performance is the only metric that matters. See, interconnect voice is a high volume thin margin business. (No Duh!). This requires squeezing the operating costs of Interconnect voice to as close to zero as possible, and the only way to do that is through automation. In the interconnect voice world, OSS & BSS Solutions are at the center of providing carriers with the automation they need.
But what good is automation without performance? By performance I mean: Speed, Scale, and Stability. Can the system deliver all the time, across those three things? Yes, features are important, as you have to have the features and functions necessary, but don’t let the feature chase cause you to lose sight of the importance of Speed, Scale and Stability. If the system has great features but is unreliable, or handles volume or processes slowly…you lose. To win, it has to perform. It has to be fast, it has to scale with the business, and it has to be stable. That’s all that matters. Everything else is secondary.
So, when you are evaluating your interconnect voice management solutions, focus on performance. Ask the vendor what they can show you. Ask them questions like:
How many calls per second can they process?
How many CDRs can they load?
Can they support NPA-NXX-Y rate decks?
Can they support origin number based rating and routing?
How do they scale?
What’s their architecture?
How do they provide reliability?
What’s their single largest customer doing?
These are the questions that will give you insight into performance. Remember, it’s all about performance.