Okay, that’s an easy one. Which tip should I choose? Should I explain to you how we can help you improve your margins by focusing on network yield? Should we discuss how we can help you manage short duration calling?
Absolutely! You know credit management is one of the key pillars of good interconnect voice business management. Without it, you are looking at some potential risks to your business that could be catastrophic.
Yes, of course GCS helps with fraud management. We have volume alarms on call attempts, margins, and revenue. We can help identify, alarm, and stop repeated dials from call centers.
Huh? You are asking me why I love this industry? Why do I act so excited all the time? Well, the answer shouldn’t surprise you. I have been here with GCS since the beginning and I gotta tell ya, I love it. I love the company, I love the industry, I love our customers and, of course, I love our team.
Ha! Now that is a softball question for me. I could go into a dissertation about the plethora of criteria one needs to consider when evaluating an interconnect voice solution. But I won’t, because I don’t have to do that.
Wow, that’s a really interesting question. Our customers are so smart. Hmmm… minutes vs. attempts view on your network. Which is better? Well, I guess it depends on your perspective.
Wow! That’s a big question. You know, I try not to be in the “pundit” business. I thought the Chicago Cubs would never win the World Series! But, since you asked….
In the inimitable words of Sarah Palin, “You Betcha!”. As cloud based services continue to become the norm across the technology universe, GCS is constantly exploring ways we can meet the permutations of cloud offerings carriers are seeking, including bringing your “own cloud”.
Wow, that is a super smart question! Our customers are way smarter than we are…they ask such good questions! In all honesty, there isn’t a simple answer to this question. Of course, we want to make sure we are satisfying our existing customer needs now, and in the future.
Awww, so sweet of you to ask us what we did in 2016. Well, 2016 was a pretty transformative year in the life of our company. We made significant strides in our software, acquired some pretty amazing customers, and further solidified our position in the marketplace for the future.
Great question. Now, we aren’t fortune tellers, nor do we claim to have greater insight than our colleagues or customers. But, it is pretty clear that if you look at the industry as objectively as possible, there are some trends that are indisputable:
Wow, that’s a great question. What do we have cooking for 2017? Boy, we sure have a lot on our plate. Everything from Telco-Audit, to Bi-Laterals to our new User Interface to improvements in Product Pricing, etc. We have so much on our plate, it’s almost scary….almost.
As you may have heard or seen, we here at GCS recently introduced our Dynamic International Ani Based Routing Module (diABR). Besides being a mouthful, our diABR is a long awaited module with the capability to specifically address the new regulatory changes imposed on the EU by BEREC.
We define Dynamic Routing as follows: The ability to uniquely provide a suggested route list to the switch, on a call-by-call basis, that considers a wide variety of attributes including...
You mean our dCWATCH? Well, it’s just another one of our super cool modules we recently rolled out. It makes one of the more challenging parts of interconnect voice run much more smoothly. Actually, it makes it easy!
Interesting question. I’d like to say it is because of me, but that isn’t the case. Our customers come to us for a few specific needs that we solve which include:
Wouldn’t it be great if there was a clear, unambiguous response to this question? Like, 4,284 interconnects is the right number. That would be awesome if that number existed. But, unfortunately, it doesn’t. See, there is no “right number” for interconnects. It all depends on your business, your objectives, your needs, your capabilities, etc.
Of course, I could give you all the pithy responses about our people, and our passion for excellence, and our dogged determinedness to satisfy our customers. Those are somewhat “intangible” qualities of our company.
That’s a really good question. Lots of smart people in this industry. So, we have a great, big, diverse group of customers. Every type of carrier imaginable. From the OTT guy, to the Cable Co, to the SMB retailer, to the prepaid wireless consumer play, to the pureplay wholesale provider.
This is a really interesting question. Managing by margin has been an often cited request by carriers as they look to improve/simplify the way they “manage” their voice business. In theory, carriers would like to create a business policy that would result in the network selecting and routing calls to the select terminators that would yield the margin necessary. Sounds simple right?